Thank you for shopping at Plus-Size-Shop. We want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we offer a hassle-free return policy.
**Return Period:**
You have 30 days from the date of delivery to initiate a return.
**Eligibility for Returns:**
To be eligible for a return, items must be unused, in their original condition, and in the original packaging. Items marked as final sale or clearance cannot be returned.
**How to Initiate a Return:**
1. Contact our customer service at [email protected] or call us at +1 (315) 323-2607 to request a return authorization.
2. Once your return is approved, you will receive instructions on how to return your item.
3. Please pack the item securely and include all original packaging.
**Return Shipping Costs:**
Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong item shipped).
**Refunds:**
Once we receive and inspect your returned item, we will process your refund within 5-7 business days. Refunds will be issued to the original payment method.
**Exchanges:**
If you need to exchange an item for a different size or color, please initiate a return for the original item and place a new order for the desired item.
If you have any questions regarding our returns policy, feel free to reach out to us at [email protected]. Thank you for choosing Plus-Size-Shop!